In order to claim the payout assigned to your Neumarks, your NEU needs to be transferred to Neufund Platform. You will need to open a wallet on Neufund Platform or use one of the supported wallets we offered, go through the registration & verification process and transfer your NEU. Only after a successful identity verification process you are we allowed to payout the proceeds from successful ETOs.

If you already have a verified account on Neufund you can transfer your NEU tokens to the wallet assigned to the account and claim the payout afterwards. 

Payouts are assigned to your NEU tokens and can be claimed even after they have been already distributed. Those claims are locked on ETO smart contracts.